Not every hotel stay goes smoothly — and that is where Nyx steps in.
Nyx Investigates looks at unexpected charges, unclear booking terms, poor complaint handling, misleading information and the other problems travellers can face before, during or after a hotel stay.
The aim is not to attack hotels, but to ask fair questions, examine the facts and help travellers understand their rights.
Because when the small print starts breathing fire, it helps to have a dragon on your side.